Privacy — IIWIO

Introduction

This Privacy Policy explains how IIWIO Pte. Ltd. ("IIWIO," "we," "us," or "our"), a company incorporated in Singapore, collects, uses, discloses, and protects information when you visit our website at iiwio.com (the "Site").

We are committed to protecting your privacy and handling your data responsibly. This policy applies to all visitors and users of the Site, regardless of location.

Information We Collect

Information You Provide

We may collect information that you voluntarily provide to us, including:

Contact information, such as your name and email address, if you contact us through the Site or subscribe to communications.
Correspondence, the content of any messages you send to us.

Information Collected Automatically

When you visit the Site, we may automatically collect certain technical information, including:

Log data, IP address, browser type and version, operating system, referring URL, pages viewed, date and time of visit, and time spent on pages.
Device information, device type, screen resolution, and language preferences.
Cookies and similar technologies, see Section 5 below.

Information We Do Not Collect

The Site does not collect sensitive personal data such as financial information, government-issued identification numbers, health information, biometric data, or information about minors. We do not require you to create an account to use the Site.

How We Use Your Information

We use the information we collect for the following purposes:

To operate, maintain, and improve the Site.
To respond to your inquiries and communications.
To monitor and analyse usage patterns and trends.
To detect, prevent, and address technical issues or security threats.
To comply with legal obligations.

We do not sell your personal information. We do not use your information for automated decision-making or profiling.

Legal Bases for Processing

Depending on your jurisdiction, we process your information on the following legal bases:

Legitimate interests, to operate and improve the Site, and to ensure its security.
Consent, where you have provided explicit consent, such as subscribing to communications. You may withdraw consent at any time.
Legal obligation, where processing is necessary to comply with applicable law.

Cookies and Tracking Technologies

The Site may use cookies and similar technologies to facilitate basic functionality and understand how visitors use the Site.

Types of Cookies Used

Strictly necessary cookies, required for the Site to function. These cannot be disabled.
Analytics cookies, help us understand how the Site is used. These are only set with your consent where required by law.

We do not use advertising cookies or third-party tracking for marketing purposes.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect the functionality of the Site.

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

Service providers, with trusted third-party providers who assist in operating the Site (such as hosting and analytics providers), subject to contractual obligations to protect your data.
Legal requirements, where disclosure is required by applicable law, regulation, legal process, or governmental request.
Business transfers, in connection with a merger, acquisition, reorganisation, or sale of assets, in which case your information may be transferred as part of that transaction. We will notify you of any such change.
Protection of rights, where disclosure is necessary to protect the rights, property, or safety of IIWIO, our users, or the public.

Data Retention

We retain your information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Specifically:

Log and analytics data is retained for a maximum of 12 months.
Contact and correspondence data is retained for as long as reasonably necessary to address your inquiry, and for up to 24 months thereafter.

When data is no longer needed, it is securely deleted or anonymised.

Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS), access controls, and regular review of our security practices.

No method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

International Data Transfers

IIWIO is based in Singapore. If you access the Site from outside Singapore, your information may be transferred to, stored, and processed in Singapore or other jurisdictions where our service providers operate.

Where your data is transferred outside your jurisdiction, we ensure appropriate safeguards are in place, including:

Standard contractual clauses approved by relevant authorities.
Adequacy decisions where applicable.
Other lawful transfer mechanisms as required by applicable data protection laws.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

All Users

Access, request a copy of the personal information we hold about you.
Correction, request correction of inaccurate or incomplete information.
Deletion, request deletion of your personal information, subject to legal retention requirements.
Objection, object to processing of your information based on legitimate interests.
Withdrawal of consent, withdraw consent where processing is based on consent.

European Economic Area, United Kingdom, and Switzerland (GDPR)

In addition to the rights above, you have the right to:

Restriction, request restriction of processing in certain circumstances.
Data portability, receive your data in a structured, commonly used, machine-readable format.
Lodge a complaint, file a complaint with your local supervisory authority.

California (CCPA/CPRA)

If you are a California resident, you have the right to:

Know what personal information is collected, used, and disclosed.
Request deletion of your personal information.
Opt out of the sale or sharing of personal information. Note: we do not sell or share personal information as defined under the CCPA/CPRA.
Non-discrimination for exercising your privacy rights.

Singapore (PDPA)

Under the Personal Data Protection Act 2012, you have the right to:

Access your personal data held by us.
Request correction of your personal data.
Withdraw consent for the collection, use, or disclosure of your personal data.

Other Jurisdictions

If you reside in another jurisdiction with applicable data protection laws (including but not limited to Australia, Brazil, Canada, Japan, and South Korea), we will honour your rights under those laws. Contact us to exercise your rights.

Children's Privacy

The Site is not directed at individuals under the age of 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it promptly.

Third-Party Links

The Site may contain links to third-party websites or services (such as GitHub). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. If we make material changes, we will provide notice through the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your data, please contact us:

IIWIO Pte. Ltd.
Email: privacy@iiwio.com

For users in the EEA, UK, or Switzerland, you may also contact your local data protection authority.